We are committed to customer satisfaction, and hope that you will order from us on many occasions and recommend us to your friends. If you are not satisfied with your order in any way please inform us immediately by email or telephone. In order that we have a record of all correspondence we request that you contact us by email in the first instance. We will endeavour to resolve any issues promptly and may offer a refund or replacement goods at our discretion.
Telephone: 01423 566 343 Head Office | 01423 507 100 Harrogate Store
Our packaging is especially designed to keep your product in perfect condition for up to 36 hours. On opening the package customers should take care that the product remains cold and that the ice pack remains at least partially frozen. If the product is no longer chilled, or the ice pack totally defrosted the product should not be consumed. If this should happen please contact us immediately.
To process your order, we will require your name, e-mail address, credit or debit card number and card expiry date. Without this information we are unable to process your request or notify you of acceptance of your order. A telephone number is also required so that we can contact you if there is a problem with your order.
Unless you advise us otherwise, we may pass your contact information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. When you register with us you can choose whether or not you would like to be sent notification of special orders, promotions and other correspondence from us via your email.
Our site uses secure server software to protect your information whenever you place an order or access your account information. Our software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We follow a strict security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
- Access to customer account information is limited solely to those who need access for the performance of their job.
- We use full login and password controls on our sales control
- Confidentiality and database access controls are reviewed periodically and updates as required to further protect your personal data.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you input. When you place an order, your credit card numbers are not stored; neither do we allow you to store this number in your account for safety reasons. We only transmit the entire credit card number to the appropriate credit card company during the processing of your orders, and only the bank will ever hold your card details. We use PGP software to encrypt your details as they are transferred to our database. It is vitally important that you to protect against unauthorised access to your password and to your computer. Always ensure that you always log off once you have finished using a shared computer.